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Privacy Policy

A legal disclaimer

Privacy Policy

 

Effective Date: 01-01-2026

1. Introduction

LC Core Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and security of the information we collect and manage. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, services, and business operations.

2. Information We Collect

We may collect the following types of information:

  • Business and Contact Information: Names, email addresses, phone numbers, company names, and job titles.

  • Client Data: Information provided to us in the course of delivering managed IT services, which may include system data, logs, configurations, and limited personal information.

  • Website Usage Data: IP addresses, browser types, device information, and usage analytics collected through cookies or similar technologies.

  • Support Communications: Information shared through support tickets, emails, or phone calls.

3. How We Use Information

We use collected information to:

  • Deliver and manage IT services

  • Provide customer support and respond to inquiries

  • Monitor, maintain, and secure systems

  • Improve our services and website functionality

  • Meet contractual, legal, and regulatory obligations

  • Communicate important service or security-related updates

4. Data Security

We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These safeguards align with industry best practices and applicable compliance frameworks. Access to data is limited to authorized personnel with a legitimate business need.

5. Confidentiality of Client Data

Client data is treated as confidential and is accessed only as necessary to deliver contracted services. We do not sell, rent, or trade client data. Any third-party access is governed by contractual obligations and security requirements.

6. Data Sharing and Disclosure

We may share information only in the following circumstances:

  • With trusted service providers who support our operations and are bound by confidentiality agreements

  • When required by law, regulation, or legal process

  • To protect the rights, property, or safety of our clients, our company, or others

  • With client consent or as outlined in a service agreement

7. Compliance

We support compliance with applicable data protection and security standards, which may include frameworks such as HIPAA, SOC 2, NIST, or other industry requirements, depending on client needs. Responsibility for regulatory compliance ultimately depends on the specific service agreement and client environment.

8. Data Retention

Information is retained only for as long as necessary to fulfill business, contractual, or legal obligations. When data is no longer required, it is securely deleted or anonymized according to our data retention policies.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze traffic. Users may adjust browser settings to refuse cookies, though some site functionality may be affected.

10. Your Rights

Depending on applicable laws, individuals may have rights to access, correct, or request deletion of personal information. Requests may be submitted using the contact information below and will be handled in accordance with legal requirements.

11. GDPR Compliance (European Union)

If you are located in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR).

Lawful Basis for Processing

We process personal data only when a lawful basis applies, including:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • Consent, where required

Data Subject Rights

Under GDPR, individuals have the right to:

  • Access personal data we hold about them

  • Request correction of inaccurate or incomplete data

  • Request erasure of personal data (“right to be forgotten”)

  • Restrict or object to certain processing activities

  • Request data portability, where applicable

Requests may be submitted using the contact details listed below. We will respond in accordance with GDPR timelines and requirements.

Data Processing Role

In the course of providing managed IT services, [Company Name] may act as a data processor on behalf of clients who are the data controllers. Processing activities are governed by applicable service agreements and data processing addendums (DPAs).

International Data Transfers

If personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to protect personal data in compliance with GDPR requirements.

Supervisory Authority

Individuals have the right to lodge a complaint with their local data protection authority if they believe their personal data has been processed unlawfully.

Lawful Basis for Processing

We process personal data only when a lawful basis applies, including:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • Consent, where required

Data Subject Rights

Under GDPR, individuals have the right to:

  • Access personal data we hold about them

  • Request correction of inaccurate or incomplete data

  • Request erasure of personal data (“right to be forgotten”)

  • Restrict or object to certain processing activities

  • Request data portability, where applicable

Requests may be submitted using the contact details listed below. We will respond in accordance with GDPR timelines and requirements.

Data Processing Role

In the course of providing managed IT services, [Company Name] may act as a data processor on behalf of clients who are the data controllers. Processing activities are governed by applicable service agreements and data processing addendums (DPAs).

International Data Transfers

If personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to protect personal data in compliance with GDPR requirements.

Supervisory Authority

Individuals have the right to lodge a complaint with their local data protection authority if they believe their personal data has been processed unlawfully.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

LC Core Solutions Limited
Email: info@lccoresolutions.com
Phone: 020 3821 9140
Address: 85 Great Portland St. London W1W 7LT

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